Frequently Asked Questions About Us

We strive to provide clarity and transparency regarding our services, including outdoor living spaces, on Trent Massey Construction's FAQ page. Below, you'll find helpful information to better understand what we offer and how we can help with your construction needs.

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A: No, you do not have to use the contractor referred by the insurance adjuster or agent. Furthermore, the insurance company must be willing to work with the homeowner’s contractor of choice too. We have witnessed over many years where these contractor networks, in some instances, can create negative side effects as the contractor may have more reason to keep the adjuster and carrier happy because of the promise of future work under these networks and often they are held to strict claim repair guidelines to stay on their network. At Trent Massey Construction, our future work comes from referrals from existing clients. We are not dependent on an insurance company, agent, or other to direct new business to us. Our only allegiance is to our clients and our number focus is to keep our clients happy, period!

By choosing to not participate with any insurance contractor network, we are free to write what we call a "universal scope and estimate' which is the scope and estimate of work that should be created regardless of any pre-established claims guideline, which by design is to save the insurance company money. Our universal scopes and estimates are based on such factors as the damages which can be documented, proper insurance repair procedures, acceptable construction repair practices, building codes, line of sight issues, available material of like, kind, and quality, fairness, and more. No two damage scenarios are alike, and so every estimate should be written on its own merit.

We have greater success writing our universal scopes and estimates and then we work fairly with adjusters to get those estimates approved. This is where our expertise enables us to work professionally with your insurance company and are able to get our estimates approved with little issues and no unnecessary delays. We have successfully repaired homes for our clients insured by the top 10 insurers and more including State Farm, Farmers, Allstate, USAA, Chubb, Horace Mann, Travelers, Safeco, Liberty Mutual, Nationwide, and more.

To help further speed the claims process, Trent Massey Construction uses the same insurance estimating software, Xactimate, used by the majority of the property insurance industry. In fact, Trent has taught this software to many adjusters and other contractors, and he was one of the first users of Xactimate when it's first version was originally launched in the late 1980's.

A: On fire and water damage reconstruction estimates, Trent Massey Construction can respond quickly and produce an estimate within hours after inspection, if needed. In some cases, we can be on site the same day as the loss occurred, if requested. If mitigation has started by another company, we can still perform our inspection and create a rough draft estimate, then make changes as needed after mitigation is complete. Also, we do not charge for writing any fire or water damage estimate to a residential home, regardless of the size of the loss.

A: No, you do not have to use the mitigation company to perform the reconstruction! In fact, some insurers prefer that the reconstruction is completed by a separate company than the one who completed mitigation. However, be wary as some mitigation companies may also have sister reconstruction companies whom they refer this portion of the work to. At Trent Massey Construction, we DO NOT perform any mitigation services, nor do we have any relationships with mitigation companies for this reason.

A: Trent Massey Construction offers free itemized estimates for all fire, water, hail, and wind damage using the same software used by the majority of insurers. We do not require customers to sign a contractor before we estimate your home, even on large fire losses, and we do not practice high pressure sales tactics. On most all our reconstruction projects, we don’t request deposits up front before any work commences. We do collect a first partial payment, however, after we begin.

We also promise in writing that we will NEVER charge our client more money for their insurance reconstruction project than what is ultimately paid at a final agreement on their replacement cost coverage claim by their insurance company (before deductions for any depreciation and deductible). We hear horror stories from people who tell us that they now face thousands of unexpected additional charges for a contractor's invoice for reconstruction work which was not approved by their insurance company. This does not happen when you use us, which is another reason to call Trent Massey Construction.

A: Absolutely. On many of our reconstruction projects, our customers request to do some additional remodeling which is not part of their insurance claim work. On these requests, we can prepare an estimate for the reconstruction portion covered by insurance and then a second estimate that addresses the remodeling portion only. We are able to separate the charges so the customer knows how much they owe out of pocket towards the remodeling.

A: Fire and water damage is unexpected. Therefore, we work very hard to start these projects as soon as the insurance company approves our estimate. Potential delays would be on the insurance company side, obtaining permits if required, working with the customer on design changes or delays in material availability. We offer free design help as well.

Regarding custom remodeling projects, these are not unexpected, and it is very important to get the design and overall project done right. We offer free design help on all remodeling, and we often meet with our clients many times to plan the project – before we sign any contract. During the design phase, our clients also get to meet with key members of Trent’s team ranging from our cabinet maker, countertop specialists, electricians, painters, and more. This is an important step in the process as you get to see who will be working in your home before you make any commitment. We can also work with your own interior designer and are happy to meet with them to coordinate your project.

Then, before the project begins and permits are approved (if required), Trent provides his clients with a printed schedule with calendar dates for how the work is planned. This schedule includes the anticipated start date and a forecasted completion date. Once the project begins, members of Trent Massey Construction including Trent are very hands on during the entire project. This is one distinction between Trent and other competitors in he is on-site managing the project and sometimes working side by side with his team.

A: The other distinction between Trent and other competitors is communication. Trent is always available to his clients, and you never have to wait long for a return call or return text if you cannot reach him immediately. Even after hours, he will always answer his clients calls and respond to text immediately even at 9 pm at night when they just have a general question.

A: Yes, we can build custom outdoor living spaces, attached or detached, featuring outdoor kitchens, built in heating, and more. To schedule a free consultation, please call Trent at 972-762-9456.

Also, we now offer to build residential custom basketball courts and sport cages for baseball/softball, golf practice, and more. To learn more about our sport cages/courts, please visit our website at to learn more.